Principles of transformative experience design (Part 2)| Design StrategyRetail Customer Experience

In this second part of a two-part series, Lisa Powers, associate UX director at Capgemini, discusses…

Most Americans will spend less than $500 on holiday expensesRetail Customer Experience

Dec. 12, 2022 A good majority of U.S. consumers, 67%, plan to spend under $500 on…

Customer Rewards And Loyalty Program Examples

Amazon Prime Far and away the most well-known and widely used eCommerce company is Amazon. It’s…

Training, support key in deploying fixed self-checkout solutionsRetail Customer Experience

Dec. 12, 2022 ECR Retail Loss, a U.K.-based organization that studies and recommends solutions for retail…

Retailers Focus On Customer Experience With Store Remodelling

At the height of the COVID-19 pandemic, it seemed as if the demise of physical retail…

A Buyer’s Guide for Customer Data Platform (CDP)

Download this article as a PDF. The Customer Data Platform (CDP) industry has moved from muddled…

Angry Customer Rants on Twitter for Common Post-purchase Issues

Angry customer rants due to issues like these can heavily damage your online reputation and lead…