Customer

Principles of transformative experience design (Part 2)| Design StrategyRetail Customer Experience

Principles of transformative experience design (Part 2)| Design StrategyRetail Customer Experience

Principles of transformative experience design (Part 2)| Design StrategyRetail Customer Experience

Basilia D. Griffith April 25, 2024

In this second part of a two-part series, Lisa Powers, associate UX director at Capgemini, discusses the...

Most Americans will spend less than $500 on holiday expensesRetail Customer Experience

Most Americans will spend less than 0 on holiday expensesRetail Customer Experience

Most Americans will spend less than $500 on holiday expensesRetail Customer Experience

Basilia D. Griffith January 24, 2024

Dec. 12, 2022 A good majority of U.S. consumers, 67%, plan to spend under $500 on holiday...

Customer Rewards And Loyalty Program Examples

Customer Rewards And Loyalty Program Examples

Customer Rewards And Loyalty Program Examples

Basilia D. Griffith September 29, 2023

Amazon Prime Far and away the most well-known and widely used eCommerce company is Amazon. It’s no...

Training, support key in deploying fixed self-checkout solutionsRetail Customer Experience

Training, support key in deploying fixed self-checkout solutionsRetail Customer Experience

Training, support key in deploying fixed self-checkout solutionsRetail Customer Experience

Basilia D. Griffith July 18, 2023

Dec. 12, 2022 ECR Retail Loss, a U.K.-based organization that studies and recommends solutions for retail loss,...

Retailers Focus On Customer Experience With Store Remodelling

Retailers Focus On Customer Experience With Store Remodelling

Retailers Focus On Customer Experience With Store Remodelling

Basilia D. Griffith May 19, 2023

At the height of the COVID-19 pandemic, it seemed as if the demise of physical retail was...

A Buyer’s Guide for Customer Data Platform (CDP)

A Buyer’s Guide for Customer Data Platform (CDP)

A Buyer’s Guide for Customer Data Platform (CDP)

Basilia D. Griffith May 17, 2023

Download this article as a PDF. The Customer Data Platform (CDP) industry has moved from muddled definitions...

Angry Customer Rants on Twitter for Common Post-purchase Issues

Angry Customer Rants on Twitter for Common Post-purchase Issues

Angry Customer Rants on Twitter for Common Post-purchase Issues

Basilia D. Griffith March 20, 2023

Angry customer rants due to issues like these can heavily damage your online reputation and lead your...